Get answers to common questions about our healthcare services, appointments, treatments, and more.
We offer comprehensive medical services including chronic care management, family planning, STI & HIV testing, immunization, wellness screenings, women's health services, and more. Our aesthetic services include dermaplaning, chemical peels, microneedling, IV therapy, facial treatments, and weight management programs.
You can book an appointment by calling our clinic directly, using our online appointment form on the website, or visiting us in person. We recommend booking in advance for specialized treatments, but we also accommodate walk-ins for urgent medical concerns.
We accept cash, credit/debit cards, and medical aid payments. Some aesthetic treatments may require upfront payment. We also offer payment plans for certain procedures - please inquire with our reception staff for details.
Questions about our medical treatments, consultations, and healthcare procedures.
No, you do not need a referral to see our doctors. We accept both walk-in patients and scheduled appointments. However, for specialized treatments or consultations with specific specialists, we recommend calling ahead to check availability.
Yes, all our services are completely confidential. We adhere to strict patient privacy regulations and medical ethics. Your medical information is protected and will not be shared without your explicit consent, except as required by law.
We handle urgent medical concerns during our operating hours. For life-threatening emergencies, we recommend going directly to the nearest hospital emergency room or calling emergency services. We can provide follow-up care after emergency treatment.
Frequently asked questions about our beauty treatments, skincare, and wellness programs.
Treatment times vary depending on the procedure. Basic facials take 60-90 minutes, chemical peels 45-60 minutes, microneedling 60-90 minutes, and IV therapy 30-60 minutes. We provide specific time estimates during your consultation.
Downtime varies by treatment. Some facials have no downtime, while chemical peels and microneedling may require 1-3 days of recovery. We provide detailed aftercare instructions and schedule follow-up appointments as needed.
Yes, we often create customized treatment plans combining multiple services for optimal results. However, some treatments should not be combined or need to be spaced out. Our specialists will advise you on the best approach during your consultation.
Logistics, operating hours, location, and other practical details.
We are open Monday to Friday from 8:00 AM to 5:00 PM, and Saturdays from 9:00 AM to 1:00 PM. We are closed on Sundays and public holidays. Extended hours are available for certain treatments by appointment.
Yes, we have dedicated parking available for patients. Our parking area is secure and monitored. If our main parking is full, we can direct you to nearby alternative parking options.
Please bring your ID document, medical aid card (if applicable), any relevant medical records or test results, and a list of current medications. For aesthetic consultations, it's helpful to bring photos or references of desired results.
TSHIAPULA CLINIC & AESTHETICS – Healing, Beauty, and Confidence for Every Glow.
